Dispatch times vary by product availability. If you need an estimated dispatch date, contact us with the items in your basket.
Tracked delivery options are offered where available. Tracking details are provided once your order is dispatched.
Orders are packed securely for transit. External packaging is designed to be practical and protective.
International shipping availability depends on destination. The buyer is responsible for ensuring import, possession, and use are legal in their jurisdiction and for any customs requirements.
Storage requirements vary by material. As a general guideline, store sealed containers cold, dry, and protected from light and moisture, and minimise temperature fluctuations. Refer to the COA/label and your lab’s SOPs.
We do not provide procedural guidance for use. Qualified researchers should follow their institutional SOPs, risk assessments, and standard laboratory safety procedures.
Due to the nature of research materials and chain-of-custody concerns, we may not be able to accept returns once dispatched, except where required by law or if there is a verified issue (e.g., transit damage). See our Returns & Refunds Policy.
Contact us within 24 hours of delivery with photos of the packaging and product label. We’ll investigate and propose a resolution.
Email: [email protected]
Business hours: [Mon–Fri, 9am–5pm GMT]
No. All products are supplied strictly for laboratory research use only and are not intended for human or veterinary use, consumption, diagnosis, treatment, or prevention of any condition.
No. We do not provide medical advice, dosing information, administration guidance, or reconstitution instructions. Our materials are sold for legitimate laboratory research and analytical purposes only.
Purchasers must be qualified buyers ordering for laboratory research purposes. By placing an order, you confirm you will handle and use materials in compliance with applicable laws and laboratory safety standards.
Where available, we provide a COA for each batch/lot to support research traceability. If you need a COA for your order, contact us with your product name and batch/lot number.
Our products are produced and documented for research use. Where applicable, identity/purity may be supported by analytical testing such as HPLC and/or mass spectrometry (LC‑MS). Testing approach can vary by product and batch.
SDS documentation may be available on request for many products. Contact us and we’ll share what’s available for your item.
Yes. Products are labelled with batch/lot information to support documentation and traceability.
An account is recommended for orders, but not required.
Bulk purchasing may be available for qualified buyers. Contact us with the product(s), quantities, and your preferred format.
In some cases we can explore custom synthesis for qualified research buyers. Lead times and minimum order quantities may apply.
